TERMS OF SERVICE

The following terms and conditions (these "Terms") apply to your purchase of products and services (each, a "Product") from Findiasta ("Company") through this website, www.findiasta.com  (this "Website"). Please read these Terms carefully. They contain very important information about your rights and obligations, as well as limitations and exclusions that may apply to you.

By using this Website, you are also subject to the Company's Terms of Use and Privacy Policy, and the terms of any purchase order, quotation or invoice, and of any Product purchased by or licensed to you.

By clicking "I Agree", you acknowledge that you have read, accepted and agreed to be bound by these Terms.

These Terms are subject to modification by Company without prior written notice at any time, in Company's sole discretion. The version of these Terms applicable to your purchase will be the version in effect on the day you submit the applicable order to the Company.

Orders 

All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers.

The company offers products for sale that are in stock and available for dispatch from our distribution centre. Occasionally, however, we may be waiting for shipments from our raw material suppliers or experiencing technical issues in our production line. Consequently, you may choose to register your email address for notification of the arrival of the selected merchandise not held in stock. Please be aware that certain products that are in particularly high demand may sell out quickly on some occasions.

The company will store a record of your transactions for a minimum of one year.

Once you place an order you will receive a confirmation email. This email is NOT an acceptance of your order, just a confirmation that we have received it.

The acceptance of your order and completion of the contract between you and the Company will be completed when we email you to confirm that the goods have been dispatched. The sale contract is therefore concluded in Finland as well as the EU and the language of the contract are English. Neither our third-party payment processor nor our nominated courier has the authority to accept an order on behalf of the Company.

We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn.

We may also refuse to process and therefore accept or reject a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Website whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Website, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

Whilst every effort is made to make sure details on our website are accurate, we may from time to time discover an error in the pricing of products. If we discover an error in the pricing of a product in your order, we will let you know as soon as possible. We shall be under no obligation to accept or fulfil an order for a product that was advertised at an incorrect price and reserve the right to cancel such an order that has been accepted or is in transit. If you order a product that is priced incorrectly for any reason, we will email or telephone you to inform you that we have not accepted your order and/or that the relevant part of your order has been cancelled.


PRICE AND PAYMENT TERMS

 

The prices shown on the Website are in Euros.

All prices and offers remain valid as advertised from time to time. The Euro price of a product displayed on the website at the time the order is accepted will be honoured. From time to time, prices are subject to change in response to currency exchange rate changes, markdowns and other commercial factors. The price applicable to your order will be the price current at the time your order is accepted.

If you are a customer whose credit/debit card is not denominated in Euros, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

The total price and all other related charges for Products will be set out in your purchase receipt. Prices offered or advertised do not include handling or applicable taxes outside Finland. You are responsible for the payment of any additional costs. The company will provide confirmation of your order to the email address you provided during your registration process/ purchase. The company will only release the Product once all applicable costs, duties, and taxes have been paid in full.

All payment and credit terms are within the Company's sole discretion and will be specified during your purchase process. Unless otherwise specified, payment must be made in full and received by Company prior to the Company's acceptance of an order for Products. Advertisements on this Website are invitations to you to make offers to purchase products and services and are not offers to sell. A properly-completed order on this Website by you constitutes only your offer to purchase the Products in your order, even if the Company has processed payment for such an offer. Your order will be accepted only if and when the Company sends a confirmation and/or a shipping notice email to the email address you provided during your registration or order process. If the Company does not accept your order in whole or in part, the Company will refund any amounts paid by you to the Company for the order or part of the order not accepted.

Any price offers or advertisements given by Company will be valid for the period stated on the offer or advertisement, except that Company reserves the right to reject any sale for any reason, including without limitation for a misprint in the price offer or advertisement.

Unless you provide Company with a valid tax exemption certificate applicable to the Product shipping destination prior to acceptance of your order by the Company, you are responsible for all goods and services and harmonized sales taxes, and all other taxes associated with the order, except taxes on Company's net income. Separate charges for taxes will be shown on the order invoice.

We offer payment through debit and credit cards only. You confirm that the credentials you use for making the payment such as credit/debit card are yours or that you have been specifically authorised by the owner of the credit/debit cards to use them. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to the Company, we will not be liable for any delay or non-delivery.

 

SHIPPING

Standard shipping prices within Finland is 4.90 Euros which will be charged additionally at the time of checkout.

Shipping is free for purchases above 100 Euros.

The company aims to dispatch your order within 24 to 48 hours after receiving your order. Once your order is dispatched, it typically takes around 8 to 10 working days for delivery depending on your location.

All customized products take around 5-10 working days for them to complete before being dispatched.

All orders are scheduled to arrive on or before the expected delivery date shown in the order confirmation. Some orders may arrive earlier than the expected delivery date if they are ready. You will receive an email confirmation once your order ships. The company will inform you of estimated delivery dates but is not liable for any delivery delays or failure to ship by the estimated due date, including without limitation as a result of events beyond the Company's or its shippers' reasonable control, including without limitation shortage of materials, transportation failure, or natural calamities. The company will inform you of the estimated delivery dates in case there is a delay in your delivery. An alternative shipping method may be used when deemed appropriate to reach your target destination and target delivery date.

If you do not receive your order within 15 days, please inform us so that we can resolve the issue. Please note that complaints after 10 days of delivery won't be entertained.

You will not be able to change the shipping address after your order has been processed and/or dispatched. The company will not redirect your order once it has been dispatched. Please make sure your shipping address is correct when you place your order.

At the moment, we do not offer international shipping. We are working on expanding our shipping beyond Finland as we continue to grow. But for orders in other European countries, you can directly contact us.

The company does not allow for delivery of Products to a P.O. Box address.

 

RETURNS, REFUND AND CANCELLATION

For returns and refunds please refer to our "Refund Policy"

If you placed an order by mistake or wish to cancel your order, please send an email to info@findiasta.com within 24 hours of placing the order. We will send you an email confirming the cancellation of your order in 24 to 48 business hours. Within the next 8 to 10 working days of the confirmation, the money will be refunded as per the payment mode. Please note that orders that have already been shipped from our side cannot be cancelled.


 

PRODUCT CHANGES

Products may change or be discontinued at any time. The Company will deliver Products that have similar characteristics to the Products you ordered, but minor changes between what is delivered and what is described online are possible. The company may ship Products with minor specifications changes, provided that there is materially the same functionality, performance and characteristics of the ordered Products. Products may differ slightly from how depicted in any illustrations, photography or descriptions on this Website. The company has made every effort to display as accurately as possible the colours of products as they appear on this Website. However, as the actual colours you see will depend on photographic processes and your screen, Company cannot guarantee that your screen's display of any colour will be accurate. If any product purchased by you is priced differently after a period of time, no refund will be to ensure that the current price of the product on the website match.

 

LIMITED WARRANTY AND DISCLAIMERS

TO THE MAXIMUM EXTENT PERMITTED BY LAW, COMPANY DISCLAIMS ALL WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, IN RESPECT OF PRODUCTS, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. NO ORAL OR WRITTEN INFORMATION, PHOTOGRAPHS, ADVERTISEMENTS OR ADVICE GIVEN BY COMPANY, ITS AGENTS OR EMPLOYEES WILL CREATE A REPRESENTATION, WARRANTY OR CONDITION OR IN ANY WAY INCREASE THE SCOPE OF PROVISION.

COMPANY'S SOLE LIABILITY AND RESPONSIBILITY FOR DEFECTS IN PRODUCT IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS SECTION. COMPANY WILL NOT BE LIABLE FOR LOST PROFITS, LOSS OF BUSINESS, LOST DATA OR DIRECT, INDIRECT, CONSEQUENTIAL, SPECIAL OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY. YOU AGREE THAT FOR ANY LIABILITY RELATED TO THE PURCHASE OR SUPPLY OF PRODUCTS, COMPANY IS NOT LIABLE OR RESPONSIBLE FOR ANY AMOUNT OF DAMAGES ABOVE THE AGGREGATE EURO AMOUNT PAID BY YOU FOR THE PURCHASE OR SUPPLY OF THE PRODUCT GIVING RISE TO THE LIABILITY.

SOME JURISDICTIONS DO NOT PERMIT SOME OF THE FOREGOING EXCLUSIONS OF IMPLIED WARRANTIES OR CONDITIONS OR LIMITATIONS. THEREFORE, THE FOREGOING DISCLAIMERS MAY NOT APPLY TO YOU.

ENTIRE AGREEMENT

These Terms set forth the entire agreement of the parties with respect to its subject matter. These Terms may not be altered, supplemented, or amended by the use of any other documents. Any attempt to alter, supplement or amend this document or to enter an order for Products that are subject to additional or altered terms and conditions will be null and void. These Terms may be changed by the Company at any time, in its sole discretion without prior notice, with respect to any future sales or transactions with you.


PRIVACY

You have read the Company's Privacy Policy, the terms of which appear on this Website and are incorporated into these Terms. You agree that the terms of this policy are reasonable. You consent to the collection, use and disclosure of your personal information by the Company or its agents or representatives in accordance with the terms of and for the purposes set forth in the Privacy Policy.

EXPORT CONTROLS

The Products licensed or sold under these Terms are subject to applicable Finnish export control laws with other applicable laws and regulations, and you agree you are responsible for ensuring compliance with such laws and regulations.


NOTICES

Except as explicitly stated otherwise, any notices will be given to Company by email to info@findiasta.com and to you to the email address you provide to Company during the sale or registration process. Notice will be deemed given twenty-four (24) hours after the email is sent.

GENERAL

The relationship between Company and you will be that of independent contractors, and neither of us nor any of our respective officers, agents or employees will be held or construed to be partners, joint ventures, fiduciaries, employees or agents of the other as a result of these Terms or your use of this Website. The failure of the Company to assert a right hereunder or to insist upon compliance with any term or condition will not constitute a waiver of that right or excuse any subsequent nonperformance of any such term or condition by you. The headings used in these Terms are included for convenience only and will not limit or otherwise affect these Terms. If any provision of these Terms will be ruled unenforceable, then the remainder will be enforced to the extent permissible.

 

CUSTOMER SUPPORT AND INFORMATION

Please contact us at info@findiasta.com or +358 44 922 5830 for assistance with questions about your purchase, shipment, warranty service and any exchanges, returns, cancellations or transfers, or to change your address after the order has been placed but before the package has been dispatched or to inquire about orders, bills and invoices.

Updated as of 24th May 2021